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Privacy Policy

Effective Date: November 7, 2025

A Legal Disclaimer

Welcome to Luminer Wellness. Your privacy and trust are extremely important to us. This Privacy Policy explains how Luminer Wellness (“LUMINER WELLNESS,” “we,” “our,” or “us”) collects, uses, protects, and shares your personal and health-related information when you visit our website https://luminerwellness.com, communicate with us, or receive our services (collectively, the “Site” or “Services”).

By accessing our Site or receiving services at Luminer Wellness, you agree to the practices described in this Privacy Policy.
If you do not agree, please discontinue using our Site.

A. OVERVIEW AND PURPOSE

As a medical spa, Luminer Wellness offers services that may involve limited collection of personal health information (PHI). We take our responsibility to protect your privacy seriously and are committed to complying with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as applicable state and federal privacy laws.

This Privacy Policy applies to all visitors, clients, and patients who interact with Luminer Wellness through our website or in-office systems. It describes:

  • What types of information we collect;

  • How we use and protect that information;

  • When and how we may share it; and

  • The rights you have regarding your personal data.

Our website is intended for individuals 18 years of age and older. We do not knowingly collect information from minors without parental consent.

B. INFORMATION WE COLLECT

1. Information You Provide to Us

You may provide information to Luminer Wellness when you:

  • Fill out online contact or consultation forms;

  • Book or confirm an appointment;

  • Communicate with our staff via phone, text, or email;

  • Sign up for newsletters, events, or promotions;

  • Provide feedback, reviews, or testimonials; or

  • Make a purchase or payment.

The types of information we may collect include:

  • Personal details: name, phone number, email, address, and date of birth;

  • Health-related details: treatment interests, medical history, allergies, or information disclosed during consultations (this is considered Protected Health Information, or PHI, under HIPAA);

  • Payment information: collected securely through third-party processors (Luminer Wellness does not store credit card numbers);

  • Communication content: such as messages, feedback, or media uploads you share with us.

We only collect information necessary to provide safe, effective medical spa treatments and to enhance your experience.

2. Information Collected Automatically

When you visit our Site, we may automatically collect certain non-identifiable information, such as:

  • Browser type, operating system, IP address, and device ID;

  • Pages visited, time spent, and actions taken on the Site;

  • Location information (approximate) based on IP address;

  • Interaction with online forms, ads, or booking tools.

We use this information to understand how visitors use our Site, improve navigation, and ensure the best possible online experience.

3. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar tracking tools to:

  • Personalize your browsing experience;

  • Monitor Site performance;

  • Improve marketing effectiveness; and

  • Track appointment and form submissions.

You may disable cookies in your browser settings at any time. Please note that disabling them may affect some functionality of our Site.

4. SMS Consent and Communication

When you provide your phone number to Luminer Wellness, you may opt in to receive SMS notifications, such as:

  • Appointment reminders;

  • Post-treatment care messages;

  • Promotions or exclusive offers; and

  • Wellness tips or updates.

You may opt out of text messages at any time by replying STOP.
We do not share your SMS opt-in data or consent with third parties for marketing unrelated to Luminer Wellness.

C. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Provide, schedule, and manage medical spa treatments and services;

  • Deliver appointment reminders and post-care instructions;

  • Communicate with you about updates, new services, or offers;

  • Process payments and manage client records;

  • Improve our website, treatments, and client experience;

  • Maintain compliance with HIPAA, state medical laws, and other regulations;

  • Conduct analytics, surveys, and internal audits; and

  • Protect against fraud or unauthorized access.

We only use or disclose your Protected Health Information (PHI) as permitted under HIPAA — for treatment, payment, or healthcare operations — unless you give explicit written consent.

D. HOW WE SHARE INFORMATION

We value your privacy and share personal or health-related information only when necessary and legally permitted.
We may share information:

  • With healthcare professionals or staff involved in your treatment;

  • With service providers who help operate our systems (e.g., booking, billing, or messaging platforms);

  • As required by law to comply with court orders, subpoenas, or legal investigations;

  • To prevent harm, if disclosure is necessary to protect safety or prevent fraud;

  • In business transfers, such as mergers or acquisitions, under strict confidentiality agreements;

  • With your authorization, when you give written permission for specific disclosures.

We never sell or rent your personal or health information.

E. HIPAA COMPLIANCE AND HEALTH INFORMATION PROTECTION

As a medical spa, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure your Protected Health Information (PHI) is handled securely and confidentially.

Your PHI includes information such as:

  • Treatment records;

  • Notes from consultations;

  • Health history forms;

  • Any details shared regarding your physical or mental health.

We protect your PHI using secure systems, encryption, and access controls.
Only authorized staff and practitioners may access your data, and only for legitimate medical purposes.

You have the right to:

  • Access and obtain copies of your medical records;

  • Request corrections to inaccurate information;

  • Restrict certain disclosures; and

  • Receive an accounting of how your PHI has been shared.

If you would like to exercise any of these rights, please contact us (see Section O).

F. DATA RETENTION

We retain your personal and health information only as long as necessary to:

  • Provide ongoing services and medical documentation;

  • Fulfill legal, regulatory, or insurance requirements;

  • Maintain accurate treatment records; and

  • Support internal business or auditing purposes.

When your information is no longer needed, it is securely deleted or anonymized in accordance with HIPAA and Florida state laws.

G. SECURITY MEASURES

We use administrative, physical, and technical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure data servers and encrypted communications;

  • Restricted access to health records;

  • Regular cybersecurity reviews and compliance audits;

  • Secure payment gateways.

While we follow best practices, no online platform is 100% secure. You share information at your own risk, though we make every effort to safeguard it responsibly.

H. LINKS TO OTHER WEBSITES

Our Site may link to other websites, such as social media, partner services, or educational resources.
Luminer Wellness is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing personal information.

I. SOCIAL MEDIA AND COMMUNICATION TOOLS

If you engage with Luminer Wellness on platforms such as Instagram, Facebook, or TikTok, your interactions are subject to the privacy policies of those platforms.
Please avoid sharing sensitive health information through public comments or messages on social media.

J. EMAIL AND MARKETING COMMUNICATIONS

We may send marketing emails about new services, seasonal offers, or special promotions.
You may unsubscribe anytime by clicking the “unsubscribe” link in the email.
Even after opting out, you may still receive important appointment or policy updates.

K. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have the right to:

  • Access, correct, or delete your personal information;

  • Withdraw consent to certain communications;

  • Request a copy of your medical or treatment records;

  • File a complaint if you believe your privacy rights were violated.

For requests related to your privacy or medical records, please contact us directly (see Section O).

L. STATE AND FEDERAL COMPLIANCE

This policy complies with:

  • HIPAA (Health Insurance Portability and Accountability Act)

  • Florida Health Privacy Laws

  • California Consumer Privacy Act (CCPA) for applicable residents

  • Nevada Privacy Laws (NRS § 603A.300)

  • General Data Protection Regulation (GDPR) for EU visitors

We do not sell, rent, or exchange your personal data for marketing purposes.

M. INTERNATIONAL USERS

If you are visiting our Site from outside the United States, please note that your information will be transferred and processed in the U.S.
By using our Site, you consent to this transfer in accordance with U.S. data protection standards.

N. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our operations, laws, or technology.
The updated version will be posted on this page with a new “Effective Date.” Continued use of our Site after changes indicates your acceptance of the revised terms.

O. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal/medical information, please contact us:

Luminer Wellness

📍 Address: 8175 NW 12th St Suit 406, Doral, FL 33126
📞 Phone: (305) 407-3062
📧 Email: info@luminerwellness.com
🌐 Website: https://luminerwellness.com

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